Ordering, Shipping & Returns
- When will my Lockitron ship?
- How can I check my order status and edit my information?
- I can’t access my account! What do I do?
- How much is shipping and will Lockitron ship internationally?
- What comes in the box?
- What is the return policy?
- How do I cancel my order?
Compatibility & Installation
- Will Lockitron work with my door?
- Which devices work with Lockitron?
- How do I install Lockitron?
- How many Lockitrons can I control at once?
Security & Reliability
- What happens if I lose my phone?
- What if the Internet is down or the power is out
- How long does the battery last?
Additional Support & Information
When will my Lockitron ship?
All orders are shipping based on order date. The shipping estimate posted in your dashboard corresponds to the date your order was placed.
How can I check my order status and edit my information?
You can access all of your account information by logging in to your Dashboard. This includes viewing your account, updating payment and shipping information and editing your order. Log in using the email address and password you created when you preordered Lockitron.
I can’t access my account! What do I do?
If you are having trouble accessing your account, we recommend trying the following steps:
- Request a password reset by clicking on the following link: https://lockitron.com/account/forgot
- Check your email or text messages, click the link and follow the instructions to initiate a password reset.
- If you are still unable to access your account, send an email to email@example.com and we’ll be happy to help out.
How much is shipping and will Lockitron ship internationally?
Shipping within the United States is included in the price of Lockitron. Orders shipped to Canada will cost $15 and shipping costs for all other international orders is $25. This does not include customs duties.
What comes in the box?
- Mounting plate
- 4 AA Batteries
- NFC tag
- Phillips head screwdriver
What is the return policy?
We will offer a full refund for the price of your order within 30 days of delivery. Shipping cost for returns will not included.
How do I cancel my order?
Will Lockitron work with my door?
Visit our compatibility page
Which devices work with Lockitron?
Any Internet-enabled device can control Lockitron through our website by logging in to the Dashboard (smartphones can access this at https://m.lockitron.com/dashboard). iPhone, iPod Touch and iPad users can download our application through the iTunes App Store. Android users can download our application through the Google Play Store.
While we don’t currently offer dedicated apps for BlackBerry or Windows Phone, any smartphone can control Lockitron through our mobile website.
If you have an iOS device with Bluetooth 4.0 (iPhone 4S/5, iPad 3/4, or iPod Touch 5th generation) you can enable Lockitron to sense when you walk up to the door and unlock it for you. We call it Sense. Likewise, if you have an NFC-enabled Android device you can attach the included NFC sticker to your door and use it to send a toggle command to Lockitron.
For $5 a month, any phone with the ability to send text messages can use Lockitron. This allows users to create virtual keys for guests who do not have smartphones. This is an optional feature - Lockitron has no required monthly fee.
The table below outlines features available for several devices.
1: We are waiting for the release of official Google APIs with Bluetooth Low Energy support.
How do I install Lockitron?
To get started with Lockitron, first download our iPhone or Android app, and follow the in-app Lockitron setup flow. Please note that you need one of those apps to setup Lockitron. If you're having trouble installing Lockitron, take a look at our troubleshooting page.
Here's the Lockitron video for your reference.
Please follow the green guides on the C-Plate example below to line up your deadbolt correct grooves. If you have neither a Schlage or Kwikset deadbolt, you'll have to center your C-Plate manually.
Having trouble? Please contact firstname.lastname@example.org, and we'd love to help you out!
How many Lockitrons can I control at once?
You can easily control as many Lockitrons as you need from a single account. From your mobile device or computer you can view all Lockitrons that you have access to, as well as view or change their state (locked or unlocked).
What happens if I lose my phone?
In the event that you lose your phone, you can easily disable its access to your Lockitron by resetting your password on your Account page. Your phone will be automatically logged out, and the user will need to know your new password to log in. You won’t have to worry about changing your locks or resetting Lockitron.
What if the Internet is down or the power is out?
iPhone 4S and iPhone 5 users will still be able to gain access via Bluetooth 4.0. Lockitron will always open using the original key or by manually turning the thumb turn from the inside.
How long does the battery last?
With four high-quality AA batteries (which we will supply your first set of!), Lockitron will last for 6-12 months depending on usage. Lockitron will send you a notification when its batteries are running low.